Frequently Asked Questions

LED neon flex is a flexible version of traditional neon lighting, which uses light-emitting diodes (LEDs) instead of glass tubes filled with neon gas. LED neon flex is made up of a strip of small, individual LEDs encased in a flexible, durable, translucent silicone material.

LED neon flex is highly customizable, and can be cut to virtually any size or shape. This enables us to make high fidelity representations of many different designs.

Additionally, LED neon flex has a number of advantages over traditional neon lighting. It uses less energy, has a longer lifespan, and is more durable and resistant to impact. It also produces virtually no heat, so there is less risk of fire or burn injury. Furthermore, LED neon flex can be more energy-efficient and eco-friendly than traditional neon lighting.

Your sign is made to order and we will deliver it as fast as possible.

  • Your sign ships in 2-4 weeks from the time you place your order.
  • Expedited - If you need your sign sooner, select the expedited rush order shipping option at checkout ($150) and we'll get your sign to you in 10-14 days

If your sign arrives damaged, we will replace it at no cost to you. 

In general, we recommend 3 different installation options.

  • Mount it to your wall (using the mounting kit we provide in each box). Installation instructions found here.
  • Hang it like a framed picture or painting (using our hanging kit **sold separately**)
  • Use 3M Command Strips (easiest option, but there's a weight limit of 16 lbs).

The standard neon signs offered on this website are intended for INDOOR USE ONLY. Installing them outside may lead to irreperable damage and would void the warranty.

However, if you're looking to use your sign outdoors, let us know! We will build your sign to be suitable for outdoor use.

Saturday Neon proudly stands behind the quality and durability of our LED neon signs with a comprehensive 2-year warranty. This warranty covers any defects in materials and workmanship under normal use. Our commitment is to ensure your sign illuminates your space without any interruptions.

What the Warranty Covers:

  • Electrical Components: Any failure of the LEDs, wiring, and power supply.
  • Structural Integrity: Defects affecting the frame, backing, and mounting hardware.

Conditions Where the Warranty Will Be Void:

  • Improper Use: Damage resulting from mishandling, accidents, or misuse.
  • Unauthorized Modifications: Alterations or repairs not approved by Saturday Neon representatives.
  • Environmental Damage: Harm caused by exposure to extreme weather, corrosive environments, or improper indoor conditions.
  • Installation Errors: Issues arising from improper installation not following Saturday Neon’s guidelines.

To initiate a warranty claim, please contact our customer service team with proof of purchase, a description of the issue, and any supporting images. Our goal is to resolve any issues swiftly and satisfactorily.